Hotel Flora

I was in a single room, it was pretty small, which is fine, but it wasn't very comfortable. The bed was essentially a fold out bed and the mattress was incredibly old and needed replacing. The air conditioning in the room both did and didn't work. For the first couple of days it seemed to work for a few hours, although it was blowing relatively warm air. When I raised this with the hotel I was told it was turned off for the winter and to open the window. The room was incredibly warm, and the cleaners would always close the window after they finished with the room, meaning i'd come back to a room at about 25 degrees. I tried keeping the windows open at night but the sound from outside was loud. The walls were also quite thin and I was disturbed most nights by the sound of the elevator clanking and other guests being noisy in their room

I am soo sorry to review like this. I made a mistake in the date for booking the reservation (actually first you select the date and that was correct initially, but when I changed the hotel, did not realise the date has changed as well to today- until I received the reservation confirmation with that today's date and that was the same date that I made the reservation. Impossible mistake. Yes, but done. Immediately wrote back saying to change my reservation dates, accepting any price difference incurring - in response got no help at all. I paid the hotel at full price for 2 rooms even through I did not stay at the hotel. Do not make the same mistake as the hotel's response is strict on non refundable payment terms. Note. I did the reservation at 14.30. Cancelled immediately. Explained what happened and asking for the date changes. You did not respond until at the evening. And when you did you wrote as you can not change the dates. You had the rooms available on the actual date, but didn't help at all. I hope this gives you a second thought to improve. Thank you.

The advantages are that the hotel is relatively cheap and close to the main train station. On the other hand, the furnishing was old, it was very noisy outside, although the window was closed, plus the bathroom was really, really small. The gentleman at the reception was very rude during the check-in process. Overall, I would definitely not stay in this hotel if visiting Milan again.